Privacy Policy

1. Introduction

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services. By using our website or providing your personal data, you consent to the processing of your data in accordance with this policy and the applicable laws of Bangladesh.

2. Information We Collect

We may collect information about you in a variety of ways, including:

• Personal Data: Personally identifiable information, such as your name, business name, shipping address, email address, and telephone number, which you voluntarily give to us when requesting a consultation, downloading case studies, or filling out a contact form.
• Derivative Data: Information our servers automatically collect when you access the website, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site.
• Client Project Data: Login credentials, CMS access, hosting details, and business data provided to us securely for the sole purpose of executing our digital marketing, SEO, and web development services.

3. How We Use Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you to:

• Deliver requested services, including web development, ad campaign management, and strategic branding.
• Send you administrative information, such as proposals, invoices, and project updates.
• Respond to customer service and technical support requests.
• Generate aggregated, anonymized data for internal analytics and marketing strategy optimization.
• Send you promotional communications (only if you have opted in), which you may opt out of at any time.

4. Cookies & Advanced Tracking Technologies

As a data-driven agency, we utilize cookies, web beacons, tracking pixels, and other tracking technologies to customize our website and improve your experience. This includes:

• Analytics: Google Analytics (GA4) and Microsoft Clarity to understand user behavior and site performance.
• Advertising Pixels: Meta Pixel Dataset API, Google Tag Manager, and LinkedIn Insight Tag to track the effectiveness of our own ad campaigns and for retargeting purposes.

You can remove or reject cookies through your browser settings, but please be aware that such action could affect the availability and functionality of our website.

5. Third-Party Sharing & Disclosure

We do not sell your personal data to third parties. However, we may share information with trusted third parties in the following situations:

• Service Providers: We may share your information with third parties that perform services for us or on our behalf, including web hosting, payment processing, data analysis, email delivery, hosting services, and customer service.
• Legal Obligations: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others.

6. Data Security & Retention

We use administrative, technical, and physical security measures to help protect your personal information. Client project data and passwords are kept strictly confidential and shared internally only on a need-to-know basis.

While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

7. Your Privacy Rights

You have the right at any time to:

• Review, correct, or update the personal information we have on file for you.
• Request the deletion of your personal data from our active databases.
• Opt-out of receiving any marketing or promotional emails from Digitalagy.

To exercise these rights, simply contact us using the information provided at the bottom of this policy.

8. Policy Updates

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last Updated" date of this Privacy Policy. You are encouraged to periodically review this Privacy Policy to stay informed of updates.